Investigating the Relationship between Job Burnout and Self-Compassion and Tolerance of Ambiguity in Personnel of a Store

Job burnout in personnel of a store

Tolerance Ambiguity Self-compassion Burnout


  • Fatemeh Mohammadi
    BA Student in Psychology, School of Humanities, Daneshpajoohan Pishro Higher Education Institution, Isfahan, Iran, Iran, Islamic Republic of
Vol 10, No 4: 2023
Quantitative Study(ies)
June 28, 2023
October 7, 2023


Background: Job burnout is one of the most important factors that affect store personnel’s job turnover and service quality. This research was conducted to investigate the relationship between job burnout and tolerance of ambiguity and self-compassion among store personnel.

Methods: In this correlational study, 135 employees of a branch of chain stores in Isfahan, Iran, were selected as the participants using simple random sampling method. Data were collected using the Maslach Burnout Inventory (MBI) (Maslach & Jackson, 1981), Self-Compassion Scale (SCS; Neff, 2003), and Distress Tolerance Scale (DTS; Simons & Gaher, 2005). Data were analyzed using the Pearson correlation coefficient and multivariate regression in SPSS software, at significance level of 0.05.

Results: results showed that there was a positive correlation between job burnout and the variables of self-kindness (r = 0.34), sense of common humanity (+0.226), and isolation (+0.226), and a negative correlation between job burnout and the variables of self-judgment (-0.336) and mindfulness (-0.318) (P < 0.05). According to the results of the regression analysis, the two variables of self-compassion and tolerance of ambiguity can predict 0.011 job burnout among these people.

Conclusion: Based on the results of the present study, it is concluded that there is a negative association between some dimensions of compassion, such as self-judgment and mindfulness, and job burnout. Thus, the occurrence of job burnout can be prevented by increasing the above two variables in this occupational population.